Refund & Cancellation Policy
Order Cancellation
Orders can be cancelled only before food preparation starts.
Once cooking begins, cancellation is not possible.
Refund Eligible Cases
Refunds may be approved if:
• Payment deducted but order not processed
• Order not delivered due to our error
• Wrong item delivered
• Duplicate payment
Non-Refundable Cases
Refunds will not be provided for:
• Taste preference
• Customer ordered wrong item
• Delivery delay due to traffic/weather
• Customer unavailable at delivery location
• Refusal to accept order
Refund Timeline
Approved refunds will be processed within 5–7 working days via original payment method.
COD refunds will be processed via UPI or bank transfer.
Catering Refund
Advance payment is non-refundable if cancelled within 48 hours of event date.
Date rescheduling may be allowed depending on availability.